Frequently Asked Questions
Everything you need to know about our premium jewelry and services.
What materials are used in VVS Jewelry pieces?
We use premium materials including 14K and 18K gold plating over surgical-grade stainless steel or 925 sterling silver, featuring high-quality hand-set VVS simulated diamonds for maximum brilliance.
How should I care for my jewelry to prevent tarnishing?
To maintain the shine, avoid contact with water, perfumes, and lotions. Store your pieces in the provided microfiber pouch and wipe them gently with a soft cloth after each wear.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the domestic region. International orders may take 7-14 business days depending on customs processing.
Do you offer a warranty on your products?
Yes, we provide a 365-day warranty on all items. This covers any manufacturing defects or stone fallout. It does not cover accidental damage or normal wear and tear.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items in their original packaging. Please note that custom-made pieces and earrings are final sale due to hygiene and production reasons.
How can I track my order?
Once your order is shipped, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.